Designing Every Customer Experience

At UNION TEC, we never rely on intuition alone. Through rigorous research and analysis, we design the best possible customer experience and create spaces that contribute meaningfully to our clients’ business success.
Our team brings together specialists from a wide range of disciplines dedicated to supporting new business openings and renovations. From planning and design to construction and project delivery, we provide comprehensive, one-stop support for every stage of your project.

CONCEPT

Designing the Visitor Experience

Our approach to spatial design extends beyond the physical environment. We place equal importance on designing the customer experience across every touchpoint, including both physical and digital interactions.
By carefully shaping what customers experience and how they feel at each stage of their journey, we help drive tangible outcomes—from greater awareness and customer acquisition to social sharing, repeat visits, and long-term brand loyalty.

Space Meets Marketing

We design the journey that delivers the best possible customer experience—from a customer’s first visit to becoming someone who returns again and again.

Every interaction between a brand and its customers—from discovering the business for the first time, to visiting the space, becoming a customer, and ultimately developing lasting loyalty—forms a continuous journey.
At UNION TEC, we use research, customer insights, and data-driven analysis to design and simulate that journey, creating spaces that deliver the best possible customer experience at every touchpoint.

PROCESS

A Consultative Approach

Our space solutions go beyond simply translating client requests into design.
Instead, we look beneath those requests to uncover the underlying business challenges they represent. By making those challenges—not the design itself—the ultimate objective, we identify and create the spaces our clients truly need.

Before Signing a Property Lease

We provide complimentary support from the property search stage, helping you evaluate potential locations before any lease agreement is signed.

Planning & Design

Once your property has been selected, we move into the planning and design phase—all provided at no additional cost.

We simulate the experiences of everyone who will use the space, including doctors, staff, and patients. By analyzing how each area should function and how people should feel within it, we design an experience that best expresses the clinic owner’s vision and concept.

Pre-Construction Preparation

Once you are satisfied with the proposed design, technical plans, and quotation, we proceed to the contract stage.
If there are any areas you would like to refine, we conduct additional consultations and revise the design accordingly before construction begins.

Construction

Based on the approved design and technical plans, we carry out the construction process with the highest standards of safety and quality.
Throughout the project, our designers oversee design integrity, while our construction management team supervises execution to ensure exceptional quality, close adherence to the schedule, and faithful realization of the approved design.

STRENGTH

The Professionals Behind UNION TEC

UNION TEC brings together specialists across every stage of the workplace lifecycle. From concept development and project management to design, construction, relocation, and restoration, we provide seamless, end-to-end support through a single point of contact.
When needed, we also offer branding services, including logo design, as well as digital content production to create a consistent brand experience across every touchpoint.

Our Planning & Design Expertise

The following five services are unique to UNION TEC’s approach.
We welcome consultations even before a contract is signed, helping clients explore the best possible solutions from the earliest stages of their project.

Our Construction Expertise

UNION TEC was founded by construction professionals, and craftsmanship remains at the heart of everything we do.
Drawing on decades of accumulated knowledge and experience, our highly skilled construction management team maintains rigorous quality standards throughout every project. In addition, our dedicated sourcing team and independent quality, cost, and safety management functions ensure that every project is delivered with exceptional precision, consistency, and reliability.

MEMBERS

Meet the Designers Leading Our Beauty & Medical Clinic Division

Tadayuki Ito

Deputy General Manager

Graduated from the Faculty of Design at Osaka University of Arts, where he studied landscape architecture, urban planning, architecture, spatial design, and design across multiple disciplines.
He joined UNION TEC in 2015 and has led the design of numerous commercial spaces, including medical and aesthetic clinics. Today, as Deputy Head of the Beauty & Medical Clinic Division, he is responsible not only for design excellence but also for business strategy and team leadership.
His expertise lies in creating spaces that enhance both brand value and the patient experience.

Mimi

Executive Creative Designer

Born in Nanjing, China, in 1989.
After graduating from Bunka Gakuen University with a degree in Interior Design in 2017, Yang joined TOFU Inc., where he served as Lead Designer. He worked on numerous five-star luxury hotels and fine dining restaurants across Asia, creating spaces that strengthened brand value through design.
After leaving TOFU in 2024, he joined UNION TEC in 2025. Today, he combines spatial design expertise with project leadership to create environments that generate lasting value for society.